Terms of Service

These terms govern the use of VELCAR AI Connect, a service of VELCAR.AI LLC (“VELCAR AI”, “we”). By connecting a WhatsApp Business account to VELCAR AI Connect, the business (“Customer”, “you”) agrees to them.

The service

VELCAR AI Connect connects your WhatsApp Business account to AI agents through Meta’s WhatsApp Business Platform. Agents can answer messages, share information you provide, help schedule appointments and hand conversations to your staff. Features and pricing are set out in your agreement with VELCAR AI.

Eligibility

The service is for businesses. The person who connects an account must be authorized to act for the business and to grant access to its WhatsApp Business account.

Your responsibilities

• Follow the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy.
• Get the opt-in your contacts need before you message them, and honor opt-out requests.
• Keep the information you give the agent (services, prices, hours) accurate.
• Do not use the service for unlawful, misleading or harmful content.

Meta and WhatsApp

The service depends on Meta’s platform. Meta may change, limit or suspend access to its platform, and its own terms and pricing for WhatsApp conversations apply to you.

AI-generated replies

Agent replies are generated by AI and can be wrong. You decide what the agent may discuss and when a conversation goes to a person. Review the agent’s configuration and supervise its use.

Data

You keep ownership of your data and your End Users’ messages. We process them to provide the service as described in our Privacy Policy.

Suspension and termination

You can disconnect your account at any time. We may suspend or end access if you break these terms or Meta’s policies, or if continuing would put the service or others at risk. After termination we delete your data as described in Data Deletion.

Disclaimers and liability

The service is provided “as is”, without warranties of any kind to the extent the law allows. To the extent the law allows, VELCAR AI is not liable for indirect or consequential damages, and its total liability is limited to the fees you paid in the three months before the claim.

Governing law

These terms are governed by the laws of the State of Florida, United States.

Changes

We may update these terms. We will change the effective date above and notify connected Customers of material changes. Continuing to use the service after that means you accept the new terms.

Contact

VELCAR.AI LLC · hola@velcar-ai.com